What’s the difference between a Provider and a Supplier?
To answer that question, have a think about your previous PPE, Workwear and clothing suppliers:
Did they provide you with peace of mind?
Did they send over quotes within a 24-hour period?
Did they go that extra mile to assure orders and situations were handled professionally and expediently?
Was there doubt in your mind as to where orders were?
Were your expectations managed with clear communications?
Did they put right any mistakes when they happened as quickly as possible?
Did they provide innovations to assist with complex ordering situations?
Did they provide reporting for cost centre analysis?
Could they provide reports to help with forecasting and future planning?
A provider will add value when working with their clients making sure the tasks set are handled. A provider does not focus on the next sale, the focus on building relationships and relationships can only thrive if there are strong foundations of trust, assurance and security that when they say they will do something, they deliver. This may sound fanciful however how valuable is your time? How valuable is your employees and colleagues time in terms of cost and productivity? Perhaps look at this way, how valuable is lost time when things don’t go as expected or take longer than communicated? What would you pay to ensure that working with an outside contractor is simple, straightforward and taken care of from start to finish? Suppliers will do exactly that, supply you with what is ordered.
However is that enough? What if there is a better way to do things? A better product? A better service? A more cost-effective solution? A better opportunity?
Would you want to know?
Working with BHI as your provider will be more collaborative, inclusive and efficient – This is not just empty copy, these sentiments are backed up with evidence from real world data to ensure when we act, we act with confidence. If we have a better way of resolving a situation, offering a better product, developing innovations or making sure you are aware of new opportunities we will communicate these to you, so you can make a more informed decision. Moreover, BHI provide a regular service where we review the status of our accounts – This allows our clients the platform voice their thoughts and for us to improve all aspects of our services and solutions. The objective is to build a resolute partnership, a more transparent function as to how we both work together to achieve the best results for both parties. We know the value of working with great people which is why at the very heart of every approach, communication and order is “peace of mind”. It makes both our lives much easier while cementing the framework for a great working relationship.
I have worked alongside BHI for a number of years now and still they delivery me the best service I could expect. They are always at the end of the phone or email to answer any of my queries be it small or big. They are professional in their approach and will always be honest to the advice or information they give you, I really enjoy working with all the BHI team and long may it continue
A very professional service, the team from BHI supplies perfectly understanding what I wanted to create with the glass decals we had fitted. The finished product is of a very high quality and the fitting service was excellent.