What’s the difference between a Provider and a Supplier?
Did they provide you with peace of mind?
Did they send over quotes within a 24-hour period?
Did they go that extra mile to assure orders and situations were handled professionally and expediently?
Was there doubt in your mind as to where orders were?
Were your expectations managed with clear communications?
Did they put right any mistakes when they happened as quickly as possible?
Did they provide innovations to assist with complex ordering situations?
Did they provide reporting for cost centre analysis?
Could they provide reports to help with forecasting and future planning?
A provider will add value when working with their clients making sure the tasks set are handled. A provider does not focus on the next sale, the focus on building relationships and relationships can only thrive if there are strong foundations of trust, assurance and security that when they say they will do something, they deliver.
This may sound fanciful however, how valuable is your time? How valuable is your employees and colleagues time in terms of cost and productivity? Perhaps look at this way, how valuable is lost time when things don’t go as expected or take longer than communicated? What would you pay to ensure that working with an outside contractor is simple, straightforward and taken care of from start to finish? Suppliers will do exactly that, supply you with what is ordered.
However, is that enough? What if there is a better way to do things? A better product? A better service? A more cost-effective solution? A better opportunity?
Would you want to know?
Working with BHI as your provider will be more collaborative, inclusive and efficient – This is not just empty copy, these sentiments are backed up with evidence from real world data to ensure when we act, we act with assurance. If we have a better way of resolving a situation, offering a better product, developing innovations or making sure you are aware of new opportunities we will communicate these to you, so you can make a more informed decision. Moreover, BHI provide a regular service where we review the status of our accounts with our clients – This provides our clients with the platform to voice their thoughts and for us to improve all aspects of our services and solutions. The objective is to build a resolute partnership, a more transparent function as to how we both work together to achieve the best results for both parties. We know the value of working with great people which is why at the very heart of every approach, communication and order is “peace of mind”. It makes both our lives much easier while cementing the framework for a great working relationship.
I would recommend BHI supplies ltd to any business looking to benefit from top quality service. BHI go to great lengths to understand their customers’ demands and needs developing systems to enable them to deliver product when we need it.
I decided to give BHI a try as I prefer to use smaller, local suppliers where possible. Our account manager came out to see me and from that very first meeting I knew we could trust BHI to deliver. Their customer service is excellent and the goods they supply are of great quality and always competitively priced. I look forward to many more years of a mutually beneficial relationship.