The BHI Process

What makes BHI different from other “suppliers”?

Along with the ethical approach to business, BHI have always had an overriding objective to make dealing with us as easy as possible. We continually ask ourselves “Is there a better way” in all aspects of our operations and processes, this principle has yielded valuable innovations to which we introduce to our clients on a daily basis.

From our humble beginnings as Brian Hurt Industrial Supplies right through to today we have always strived to make things better for our clients and therefore better for us – as you grow we grow. This ethos in the engine that drives our capabilities and potential to make the difference to our clients making them the primary beneficiaries.
We are not “just a PPE supplier” who will take orders – BHI are continually looking for solutions, better products, new innovations and opportunities to help make our clients lives easier and deliver added value BHI provide many services which operate in the background to ensure that mistakes are kept to a minimum. However, when mistakes do happen, the elements which separates BHI from the competition is the way we deal with those situations and remedy them in short order.

The primary focus is resolving the clients pain point – we will not rest until this has been resolved and our client is satisfied the situation is in hand. Our business is built upon relationships and relationships only work if there is trust.


An easy to use portal, repeatable orders function, total control over all orders and logos, historical reporting for cost centres, predictable spending patterns, unique user data to analyse where the most spend is focused, Specific data to limit user allowances and check on how many products have been used by each member of staff.


Other suppliers will try and chase down prices in the hopes that they will attract your attention. On the face of it this may work but dig a little deeper and you may find out the decrease in price will most certainly impact the level of service you will receive.


Never have to worry about the chaos of handing out staff PPE and workwear again. BHI will pack every piece into a clear pack, labelled clearly and with oversight as to what each pack contains. This is useful for all staffing quantities, multiple sites, multiple operational areas or even for staff home delivery.



While a lot of people focus on price alone, the more astute business looks at the opportunity costs their staff face and how things can be improved to increase their own productivity Cheaper prices always look attractive, but these can often be false economies.


One of the main bones of contention we hear from new customers is the way they have been let down by their previous supplier. Taking too long to receive quotes, long turnaround times, lack of communication, poor service, missing garments from orders, wrong products delivered, complete lack of customer service and poor problem resolution.
BHI are well aware of what other suppliers have done or haven’t done, which is why we consider ourselves Providers.
We will provide clear communication at every point, so you will never feel out of the loop. If you have any questions or enquiries we can be contacted by phone, email, social media or the contact forms on the site.
Our support for you is a primary focus. You will receive our full attention and all situations will be resolved to the best of our abilities.

The main difference between BHI and competing suppliers is the way we will provide you peace of mind, trust and assurances that every element of your dealings with us will be looked after and taken care of.

Recent Testimonials

I would recommend BHI supplies ltd to any business looking to benefit from top quality service. BHI go to great lengths to understand their customers’ demands and needs developing systems to enable them to deliver product when we need it.

Tom, Doorpac

I decided to give BHI a try as I prefer to use smaller, local suppliers where possible. Our account manager came out to see me and from that very first meeting I knew we could trust BHI to deliver. Their customer service is excellent and the goods they supply are of great quality and always competitively priced. I look forward to many more years of a mutually beneficial relationship.

Claire, Caledonian Plastics
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